Farm Rio Reviews

Beautiful clothes but they don’t make it clear that if you want to return something, you need to pay £30 for tracked returns to the US. Don’t buy directly from the website if you aren’t sure about item, get it from a reseller instead.

I had high hopes for Farm Rio, their collections are really unique with beautifully designed prints, but my gosh absolutely terrible customer service. I purchased an item back in May. The item arrived with a fabric defect, 7 emails later, most of which have been ignored by Farm Rio, the item is still wrapped in its original box collecting dust in my hallway. We are 4 months on and still not resolved.
I will never by from Farm Rio again…

Worst company I have ever dealt with. My package was taking an outrageously long time to arrive so I decided to let them know I was not going to accept it. I had to call their store in Florida to get a customer service number and just got an automated response. Emailed several times and got the same response and my question was not answered. If you want to buy from this company DO NOT order online. I now have my bank filing a dispute. I purchased several of their pieces at Nordstrom & Neiman Marcus but I will NEVER purchase another thing from this company.

There are two types of companies in the world. Those who will resend or refund a package that hasn't showed up, and those who will basically say "sucks to be you"
Farm Rio is in the latter camp. For a "luxury" brand, and one that doesn't even give you the option to request signature-only delivery they sure do have a crummy stolen-parcel policy.

Only order from them by credit-card and with a locked-in purchase protection policy.

Furthermore. Quality is OK. Just OK. For the cost. (lots of sticky zips and fraying stitching and thin cotton and unlined everything).

Do better, Farm Rio.

UPDATE: The company finally came back to me and offered to resend or a full refund. Did this take quite a few back and forth emails and thinly veiled threats of bad reviews? Why yes, it did. But in the end they did the right thing. Honestly speaking I just wish they'd add a signature option in there, or an insurance option! I would happily pay a few dollars more than that for where I live (sketchy bit of NYC)

Clothes were nice but both wrong size (despite ordering both small and extra small to try and get it right). Said online that I could return in store - went to their store in Libertys and they don’t take returns, so now I’m out £30 to send an international parcel back. Doesn’t cut it.

Dreadful experience. Clothes sent were faulty. Emailed them immediately, no reply. When they received the goods they didn’t refund me for 3 weeks despite me regularly emailing (no reply). Eventually had to get my bank to dispute the payment and then my money was returned. Absolute jokers. Will buy Farm rio from net a porter or Twin store in future. Or - more likely - will never buy anything of theirs ever again

The old address was accidentaly still there. Not even 5 minutes aftee I noticed I start calling the customer phone that nobody replies, I left at least 12 messages nobody called back, I sent 10 emails, ond rey that someone was going to get in touch, nobody got in touch, if you have a problem you are on your own, no client care they deal like they are in Brazil.

Order took over a month to arrive. When I went to return items, I couldn't access the returns portals because my order number was not known!
Customer service is responsive, but they say they'll look into the issue and get back to you. No one gets back to you without you having to chase again.
Not impressed with the experience. Won't be shopping with them again.

So disappointed with this service. Clothes look amazing online so ordered 3 dresses for the bank holiday weekend. It has now been 2 weeks since I ordered and it has never arrived. I received a notice from the courier saying they couldn’t ship the package because the seller hasn’t provided an invoice. I reached out to FarmRio to try resolve and they did nothing. They have since told me the package had returned back to their warehouse and that I could have a refund, or a new package sent. There was no acknowledgement of the fact I’d been waiting weeks for this and made no effort to expedite getting me a replacement when they knew it was stuck at customs. I do not recommend this brand at all.

Nice quality, fast delivery, easy exchange and returns. Will order again and again